Student arrives to find £170-a-week room is being used as store cupboard

Student arrives to find £170-a-week room is being used as store cupboard
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A 19-year-old student was left in tears after arriving at her new accommodation in a shared house to find the room was being used as a store cupboard.

Georgia Sayward, 19, wasn’t even able to get into the room, which was full of flat-pack furniture, after arriving ahead of starting her second year of a university course.

Georgia, who is sharing a house with two friends and three strangers, had to sleep on a mattress in the hall, CambridgeshireLive reports.

Georgia said: “I spent all day crying because they were telling me I could either go and live in a house by myself or stay down here until they get my room sorted.

“I don’t feel very safe, because anyone could walk in through the front door.”

Georgia’s Frances, who drove her daughter from their Northamptonshire home to the Cambridge accommodation, said she burst into tears on seeing her room.

, Student arrives to find £170-a-week room is being used as store cupboard,

Frances said: “We were ever so disappointed and actually really quite upset at how upset she was.

“We’d packed everything up, driven down there, expecting to be able to unload it and get her room nice and pretty and leave her settled in and safe and secure…. and actually it wasn’t quite like that.”

They said they received no warning about the state of the room, despite being contacted to pay the deposit to UK Student Houses – the trading arm of Homes for Students PLC.

Frances said the house hadn’t been cleaned and there was “just general grubbiness” inside.

She said: “We were actually told that nobody had done any house checks because they’d been short-staffed.”

A maintenance worker told the family that he would try to clear Georgia’s room before the weekend – as her term starts on Monday.

Frances said: “It’s ridiculous, it’s wardrobes, and beds, and sofas, and bedside tables, apparently it’s all the furniture that should have been put into the student rooms, and it’s what’s left that hasn’t been done yet.

“So we’re not even sure if she has got a bed underneath all that because you can’t see it.”

, Student arrives to find £170-a-week room is being used as store cupboard,

She added: “She’s got no sort of security, she hasn’t got anywhere to lock her stuff away, other than in her friend’s room, so she’s feeling a little bit vulnerable, and not very happy about it.”

As of Tuesday morning, the family said they had yet to receive an apology.

A spokesperson for UK Student Houses, said: “Due to an error with our supplier, we were extremely sorry that the welcome received by this student was below the standard we would usually deliver.

“Once the situation became clear, our team worked around the clock to rectify the issue.

“The matter has now been resolved and we very much look forward to offering the very best experience to all students as they commence their studies in the city.”

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